For insurers, securing the best talent has always been crucial to gaining the advantage during times of change but, argue two experts from McKinsey, now is the time to tie diversity and inclusion into talent strategies to ride the crest of the wave into the new normal.
Diversity and inclusion is no longer a ‘nice-to-have’—it can give insurance industry firms a competitive edge and is expected to become an ever-greater differentiator for customers and clients, CII HR director Caren Thomas tells Intelligent Insurer.